Our Mission at Turner Business Appraisers
Our Mission:
To be the best audit firm in our industry in service and in work-product. We will achieve excellence by hiring, training and retaining highly competent teammates while cultivating an attitude to always do what is right.
Strategy:
I. Through personal development we will train and develop the most knowledgeable staff of auditors in our industry
II. By consistently providing our customers with excellent customer care we will nurture relationships that are characterized by commitment and mutual respect between us and our partners (e.g., County Staff, Taxpayers, North Carolina Department of Revenue and Tax Professionals)
III. We will invest in the latest technology to stay one step ahead of our competitors
Principles:
People, Service and profits
We will honor and respect People…
Love your neighbor as yourself. Be quick to listen, slow to anger and slow to speak
Make allowance for each other's faults, and forgive anyone who offends you
Ensure all employees have a clean, comfortable, safe, work environment
…while delivering customer-focused Service, with a quality, reliable work-product…
Our goal is to deliver an excellent work-product to our customers, thus glorifying God with our work
Maintain a cheerful and positive attitude toward teammates, customers and all other contacts.
Our customers are our partners – when in doubt on an issue yield your judgment to the customer.
…and be humble and Biblical stewards with our Profits.
Retain our current customer base and add new customers at a manageable growth rate
Maximize revenue generation by efficiently and effectively completing audits in a timely manner.
Each member of the team is to be fiscally responsible for their discretionary spending (e.g., travel, meals, hotel, etc.)
Action Points:
1. Courteously return all customer phone calls and emails within 1 business day
2. Complete all audits within 60 days of initial contact (date of initial letter)